Reviews and the Art of Dignified Silence
The Gordon Ramsay show Kitchen Nightmares’ most popular episode features Amy’s Baking Company and its—I’ll say—passionate owners, Samy and Amy. Prior to the episode airing, the couple was known to occasionally scream at customers, kick people out, and attack negative reviewers on Yelp. Since the episode’s premiere in 2013, and the onslaught of new (probably mostly) trolling reviews on Yelp, death threats, legal actions, and so on, the pair have decided to take a more strategic approach to their upset customers, public detractors, and instigators: they scream at customers, kick people out, and attack negative reviewers on Yelp. While their…
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